Courier Delivery Service
Delivery takes place via an independent 3rd party courier service. Delivery times and lead times are explored in-depth below.
1. Delivery times
Couriers will deliver during business hours and will need someone to sign for your parcel. If you are NOT available at the delivery address noted in your order, please advise our customer service department so that we can note a secondary delivery person on the waybill. Please note that Couriers only deliver to physical addresses and, therefore, do not deliver to P.O. Box addresses.
While deliveries are not usually made over weekends, they may be arranged at special request and for an additional charge. Similarly, overnight deliveries can also be arranged at special request for a supplementary charge.
2. Delivery lead times
All in-stock items will be subject to same-day delivery, provided they have been ordered and paid for before the daily 1pm deadline.
Main centers: 24-48 hours from the date of dispatch from our offices.
Outlying areas: 48-72 hours from the date of dispatch from our offices.